Return and Refund Policy

At CutesyCurio, we take pride in offering thoughtfully curated, high-quality décor products. Every order is carefully inspected, securely packed, and dispatched through our fulfilment network across India.

Please review our return and refund guidelines below.

1. 7-Day Return Policy (Ready-to-Ship Products)

We offer a 7-day return window for eligible ready-to-ship products from the date of delivery.

To qualify:

The item must be unused and in original condition
All tags and packaging must be intact
The return request must be raised within 7 days of delivery
The product must not show signs of use, installation, or damage after delivery

All returns are subject to inspection and approval once received at our facility.

If approved, the refund will be processed as per the payment method used (see Section 6).

Return shipping charges are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item delivered by us.

2. Made-to-Order

Made-to-order and customised products are specially crafted upon order confirmation.

These items are not eligible for return, exchange, or refund, except in cases of:

Manufacturing defect
Transit damage
Incorrect product delivered

Please refer to Section 5 for damage claim requirements.

3. Imported Products

Imported products are specially sourced and reserved upon order confirmation.

Cancellations are allowed only within 4 hours of placing the order
Returns are not accepted unless the item is damaged, defective, or incorrect

4. Seasonal & Festive Products

Seasonal and festival-specific products (including Ramadan and Eid collections) are time-sensitive.

To maintain fairness and product integrity:

Returns for seasonal items must be initiated within 7 days of delivery
Requests made after the relevant festive period may not be eligible for return

5. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Notify us within 24 hours of delivery
Share a clear, continuous unboxing video starting from the unopened outer packaging
Provide clear images of the issue

This helps us assess and resolve your concern quickly.

Once verified, we will offer:

A replacement (subject to availability), or
A refund if replacement is not available

6. Refund Method & Processing Time

For Prepaid Orders:

Refunds will be processed to the original mode of payment within 5–7 business days after approval.

For COD Orders:

Refunds will be processed via bank transfer or UPI after return approval.
Customers may be required to share accurate bank details for processing.

Please note that payment providers may take additional time to reflect the refunded amount.

7. Order Cancellation Policy

Orders can be cancelled within 4 hours of placement.

After this window, orders enter processing and cancellation may not be possible.

To request cancellation, contact:
contact@cutesycurio.com

8. Reverse Logistics & Return Process

Once a return request is approved:

In select locations, we may arrange reverse pickup
If reverse pickup is unavailable, customers may be requested to ship the product to our designated address

Instructions will be shared via email.

9. Shipping Cost Deduction (For Free Shipping Orders)

While we offer Free Shipping Across India, if a customer initiates a return for reasons other than damage or error on our part, the actual outbound shipping cost incurred may be deducted from the refund amount.

10. Non-Eligible Return Cases

Returns may not be accepted in the following cases:

Used or installed products
Minor color variations due to lighting or screen differences
Slight measurement variations within acceptable tolerance
Damage caused after delivery
Requests made beyond the eligible return window

11. Need Assistance?

For any return or refund-related queries, please contact:

contact@cutesycurio.com
+91 81435 98192

Our team is committed to providing a smooth and transparent resolution experience.