Cancellations can be made right after you place your order—so act quickly if you change your mind! However, if your order has already been processed or sent for shipping, cancellations won’t be possible.

Important: We do not accept cancellations for perishable items like flowers or food. But if you receive something that doesn’t meet your standards, don’t worry—a refund or replacement is available if you can show that the quality is not up to par.

If your item arrives damaged or defective, please reach out to our Customer Service team within 3 days of receiving it. We’ll work with the merchant to verify the issue and take care of it for you. Not happy with what you received? If it’s not as described or doesn’t meet your expectations, let us know within 3 days, and we’ll review your complaint to find the best solution.

For products with a manufacturer’s warranty, please contact the manufacturer directly for any warranty issues. If cutesycurio.com approves your refund, we’ll process it within 6-15 business days, so you can shop worry-free!